Terms of Service

as of 28th February 2024

These Terms of Service ("Terms") govern your use of the Livelox website, mobile applications, and any related services provided by Livelox AS ("Livelox," "we," "us," or "our").

By accessing or using any of our services, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our services.

What We Provide

Livelox provides location-based visualization services, such as visualizing outdoor activities by utilizing the geographical position of a user’s sports watch or mobile device.

Use of Our Services

You may use our services only for lawful purposes and in accordance with these Terms. You agree not to use our services:

  • In any way that violates any applicable national, local, or international law or regulation.
  • To impersonate or attempt to impersonate Livelox, a Livelox employee, another user, or any other person or entity.
  • To engage in any other conduct that restricts or inhibits anyone's use or enjoyment of our services, or which, as determined by us, may harm Livelox or users of our services or expose them to liability.

User Accounts

To access some of our services, you may be required to create an account with us. Your user profile for Livelox may also be acquired from external entry or event registration systems such as Eventor, Swedish Orienteering Federation’s central IT services. if you choose to do so. You are responsible for maintaining the confidentiality of your account and password, and you agree to accept responsibility for all activities that occur under your account or password.

Intellectual Property Rights

Our services and their entire contents, features, and functionality (including but not limited to all information, software, text, displays, images, video, and audio, and the design, selection, and arrangement thereof) are owned by Livelox, its licensors, or other providers of such material and are protected by copyright, trademark, patent, trade secret, and other intellectual property or proprietary rights laws. All rights to the maps, courses and images uploaded to Livelox are reserved by the event organizers. However, we reserve the right to use them within the service and for marketing purposes once the events are publicly visible.

You must mention Livelox as a source for materials shared on social media or web sites and applications for non-commercial uses. For other uses you shall contact us before publishing or sharing.

Disclaimer of Warranties

Livelox provides our services on an "as is" and "as available" basis. We make no representations or warranties of any kind, express or implied, as to the operation of our services or the information, content, materials, or products included on our services. You expressly agree that your use of our services is at your sole risk.

Limitation of Liability

Livelox and its officers, directors, employees, agents, affiliates, successors, and assigns shall not be liable for any damages whatsoever arising out of or related to the use of our services or the inability to use our services.


You agree to defend, indemnify, and hold harmless Livelox, its affiliates, licensors, and service providers, and its and their respective officers, directors, employees, contractors, agents, licensors, suppliers, successors, and assigns from and against any claims, liabilities, damages, judgments, awards, losses, costs, or expenses.

Subscription Payment and Fees

Some features in Livelox are chargeable and are only available after purchasing a subscription. All prices are inclusive of VAT and other charges.

To pay a subscription fee, you must designate and provide information about your preferred payment method. If you provide your payment information, you authorize us and certain third party service providers, payment card networks and payment processors to receive, store and encrypt your payment information. You may update your information on your Livelox user account page. No refunds or credits will be provided by Livelox, other than as set forth in these Terms. Livelox reserves the right to change subscription fees, any associated taxes, or to institute new fees at any time upon reasonable advance notice.

Automatic Subscription Renewal

Subscription fees will be billed automatically at the start of the annual period, as applicable. These fees will auto-renew until your subscription is terminated. You may cancel your subscription at any time, as described below.

Free Trial

Your subscription may start with a free trial. The free trial period for any subscription will last for the period of time specified when you signed up. Free trials may not be combined with certain other offers, as specified. If you begin your subscription with a free trial, we will begin billing your Payment Method for subscription fees at the end of the free trial period of your subscription unless you cancel your subscription prior to the end of the free trial period. You may cancel your subscription at any time, as described below.


You may cancel the automatic renewal of your personal subscription on your user account page. The cancellation will go into effect at the end of your current billing cycle. When your subscription ends, all data related to your account will remain. You can purchase a new subscription at any time without opening a new account, although the subscription fees may have changed. You can delete your account and any related personal data at any time. We reserve the right to terminate your activities, events, subscription or account in case we identify any violation of the user agreement, suspect of cheating or misuse of the personal or club subscription.

Permitted Use

The subscriber is only entitled to use the subscription for personal use, or, in the case of a club subscription, in events organized by the club. This means that login credentials must not be made available to other people. We reserve the right to terminate subscriptions that are violating these terms. Please contact us with questions concerning subscriptions.

Privacy Policy

as of 28th February 2024

At Livelox, we respect and value your privacy. This Privacy Policy describes the types of personal information we collect from you when you use our website, mobile applications, and related services, and how we use and protect that information.

Information We Collect

We may collect personal information about you when you use our services, such as your name, email address, and payment information. We may also collect information about your device, such as its IP address, browser type, and operating system. We use cookies and other tracking technologies to collect information about your use of our services. Cookies are small files that are placed on your device when you access our services. They allow us to remember your preferences and to personalize your experience on our services. You may opt out of the usage of non-necessary cookies.We partner with Microsoft Clarity and Microsoft Advertising to capture how you use and interact with our website through behavioral metrics, heatmaps, and session replay to improve and market our products/services. Website usage data is captured using first and third-party cookies and other tracking technologies to determine the popularity of products/services and online activity. Additionally, we use this information for site optimization, fraud/security purposes, and advertising. No personal or private data is collected, stored, or analyzed through Microsoft Clarity and Microsoft Advertising services. For more information about how Microsoft collects and uses your data, visit the Microsoft Privacy Statement.

How We Use Your Information

We use your personal information to provide and improve our services. We may also use your information to communicate with you about our services and to provide you with marketing materials. We may share your information with third-party service providers who help us operate our services, such as payment processors and hosting providers. We may also share your information with law enforcement agencies, courts, or other government entities if required by law or if we believe that disclosure is necessary to protect our rights or the rights of others.

Your user profile for Livelox may be acquired from Eventor, Swedish Orienteering Federation’s central IT services. Only the personal information required for the services Livelox provides is stored, such as name, club membership, event entries and results. Our management and storage of personal information is according to the General Data Protection Regulation (GDPR). Personal information will not be sold to third parties.

Data Security

We take appropriate measures to protect your personal information from unauthorized access, disclosure, or destruction. We use a variety of security technologies and procedures to help protect your information from unauthorized access, use, or disclosure.

Data Import from Strava

Livelox allows users to connect our services to their Strava account. If you choose to do so, we will log into Strava on your behalf to access certain data from your Strava account, such as your activities and other information associated with your Strava account. In particular, the GNSS tracks of your Strava activities, consisting of a sequence of timed waypoints, hereby called "tracks", may be transferred to and stored at our servers. Unless an activity is marked as private in Strava, we may connect its track to a matching Livelox event, which will make the track available to other users. By connecting your Strava account to Livelox, you give your consent to share your non-private Strava tracks with other Livelox users.

We do not share your Strava data with any third parties. We take appropriate measures to protect your Strava data from unauthorized access, disclosure, or destruction. You have the right to revoke our access to your Strava data at any time. To do so, please disconnect your Strava account from Livelox on your Livelox user account page. You may choose to keep a copy of your Strava tracks in Livelox, or to delete them completely.

If you have any questions or concerns about our use of your Strava data, please contact us.

Uploading and Displaying Data

Maps and courses uploaded to Livelox can be accessed by third parties after the publication time, if not explicitly set to be password-protected. Livelox is not responsible for checking the ownership and use of uploaded maps. Any responsibility connected to the use of maps is to be appointed to the map owner or the person uploading the map to Livelox.

We offer live positioning services that allow users to track their location in real-time while participating in outdoor activities. Livelox records and publicly displays precise location data of the user, unless the recordings are explicitly marked as private and are not connected to a Livelox event. Additionally, when using the Livelox Recorder mobile app, the real-time location data from the mobile device is available unless marked as private and not connected to a Livelox event. Handling location data is the core feature of the Livelox Recorder app, and cannot be opted out of. By using Livelox services, including our live positioning services, you agree to this policy.

By utilizing the Livelox services, you grant permission for other users to follow and track all your public activities associated with an event. By default, your privacy settings permit other users to follow you. To adjust these settings and withdraw the option for others to follow your profile, you can modify in the privacy setup within your user account tab, specifically in the privacy section.

Your overall yearly statistics related to Livelox events will be showcased and made visible to other Livelox users. (Here we also could opp for: you can modify in the privacy setup within your user account tab, specifically in the privacy section.

Age Restrictions

If a minor, under 18 years of age, uses Livelox, we assume that it is with the consent of a legal guardian.

Your Rights

You have the right to access, correct, and delete your personal information. You may also have the right to object to or restrict certain types of processing of your information. To exercise these rights, please contact us.

Changes to Our Privacy Policy

We may update this Privacy Policy from time to time. Accordingly, we reserve the right to update or modify this Privacy Policy at any time without prior notice. Please review this policy periodically, and especially before you provide any personal data. This Privacy Policy was last updated on the date indicated above. Your continued use of the services after any changes or revisions to this Privacy Policy shall indicate your agreement with the terms of such revised Privacy Policy.

Advertising Policy

as of 28th February 2024

Livelox uses Google AdSense to display advertisements on our website for non-paying users. We are committed to complying with Google's AdSense program policies, which are designed to ensure that ads served through AdSense are safe, high-quality, and relevant to users.

Here are some key points of our AdSense policy:

  • Content Guidelines: We only display AdSense ads on pages that contain content that complies with Google's policies. This includes content that is family-safe, free of copyrighted material, and does not promote or condone illegal activities.
  • Ad Placement: We comply with Google's ad placement policies and ensure that ads are placed in appropriate locations on our website. We do not place ads in a way that interferes with the user experience, such as by overlapping or covering website content.
  • Click Fraud Prevention: We take click fraud very seriously and comply with Google's policies to prevent invalid clicks on AdSense ads. We do not encourage or incentivize users to click on ads, and we do not use bots or other means to artificially inflate ad clicks.
  • User Data Protection: We comply with Google's data protection policies and ensure that user data collected through AdSense ads is handled in accordance with applicable privacy laws. We do not collect or use personal information for the purpose of serving AdSense ads.
  • Prohibited Content: We do not display AdSense ads on pages that contain prohibited content, including but not limited to adult content, hate speech, violence, and illegal activities.

We reserve the right to remove any AdSense ads that do not comply with Google's policies or our own policies. We also reserve the right to terminate our participation in the AdSense program at any time.

By using our website, you agree to our advertising policy. If you have any questions or concerns about our advertisements, please contact us.

Contact Us

If you have any questions or concerns about the content of this document, please contact us.

Company Information

Livelox AS
Uranienborg Terrasse 9
0351 Oslo
Norwegian organisation number: 927 859 866