Frequently asked questions

On this page, we're listing some of the most frequently asked questions about Livelox. If your question is missing, please contact us.

• I can’t log in with my Eventor account on Livelox, but it works to log in at Eventor. What should I do?
  Make sure that you are using Eventor Sweden as the login system when you log in with your username (which is your personal number if you have such) and password. If it doesn’t work, you can log in through Eventor and from there go to Livelox in logged-in mode. Once you are logged in at Eventor, click on the 3x3 square icon up to the right. In the menu that is shown, click on the Livelox icon.
• When I view routes on my iPhone/iPad the map is not shown, only a gray background under the course print and box. What am I doing wrong?
  iPhone och iPad have a limit to how big pictures can be seen on the web browser. The limit depends the phone model. If you can’t see the map, we recommend that you view the courses on another platform than the iPhone/iPad. You can also contact the organisers and ask them to switch the map for a smaller file, but consider that the quality of the map might get worse for other users.
• Is it possible to simulate a mass start from a specific control on the course?
  Yes! Hold down the Control button (command on Mac) on the keyboard and click on the control you wish to start the viewing from.
• Can you change the size of the arrow and length of the tail that is showing in play mode?
  Yes! On the right side of the map there is a thin edge that is possible to expand and will allow you to change options on the playback mode. It is also possible to click on the gear icon up on the right.
• How do I connect my activity to a class?
  It is possible to do it in two different ways, either via the app or webpage. If using the app, you go to the tab Activity and click on the dots to the right on the activity that you want to change. Then you choose “Change class” and choose competition or class and click on OK. On the webpage you go to “My activity”, click on the three dots to the right of the activity you want to change and then click “edit”. At the bottom of the page you can connect the activity to a competition or a class. Then click on “Save”.
• I can se how long I have run but the wrong course is seen. How do I fix it?
  If the wrong course is seen you haven’t connected your training to the right class. See the questions, “How do I connect my activity to a class?”
• When I upload routes and connect them to an activity the route is not seen in viewing mode, only in preview mode. What am I doing wrong?
  It could happen for a few different reasons, but most likely it is because the wrong time stamp is uploaded in the file. You can adjust the start time on the recording on the uploading site.
  • If you have a Polar watch, make sure you have the latest version of WebSync installed. Older versions can generate files with incorrect time stamps. Download from http://support.polar.com/en/support/downloads/Polar_WebSync_Software.
• I get an error message when I try to choose the class when I should record in via the app. What should I do?
  If it is not possible to choose a class, you can have a bad internet connection or it is lots of traffic on the mobile network you are using at the moment. You can record your route without choosing a class and then add it later. See the question “How do I connect my activity to a class?”
• My route is crooked on the map at parts of the race. Why is that happening?
  It is hard to know the exact reason for why crooked routes occur. The maps can contain distortions and or might not be appropriately geo-referenced. The most common reason is that the positioning from the GPS is not extremely accurate in heavily forested areas. The signal might not have a direct line to the satellite which can lead to the signal bouncing and less precision. A tip is to let the GPS device sit still a few minutes with free view to the sky before the recording starts to get a good positioning.
• I have a problem to see the course printing when I view races and when I administer activities. I use Internet Explorer 11. What is wrong?
  Internet Explorer 11 has a bug viewing SVG files which are used for course printing files in Livelox. Sometimes the SVG files are not uploaded correctly. To get around this problem, use another web browser or install this update from Microsoft . In the preview mode in the administration of an activity, choose another course and then the desired course again.